What You’ll Do:
As our Junior Customer Support Executive, you’ll play a key role in delivering top-notch support experiences to our users across multiple channels. Your daily responsibilities will include:
Responding to live chat inquiries with speed, clarity, and empathy
Handling email support tickets, from simple questions to complex requests
Managing KYC (Know Your Customer) verifications for new user registrations
Ensuring all submitted documentation is accurate and compliant
Providing clear updates on account status or verification issues
Preparing and submitting daily support and KYC reports to your team lead
Logging all customer interactions and feedback into our CRM
Collaborating with internal departments to escalate and resolve issues
Who We’re Looking For:
Fluent in English and the candidate’s native language (spoken and written)
Comfortable handling both chat and email communication channels
Detail-oriented and quick to learn support systems and procedures
Fresh graduates are welcome, full training will be provided
Understands or is open to learning KYC / verification processes
Comfortable using spreadsheets or reporting tools for daily reporting
Calm under pressure and able to multitask efficiently
Strong communication and people skills
Willing to work shifts, weekends, and public holidays as required
What You’ll Get:
Full training on customer support tools, KYC, and fintech fundamentals
Competitive entry-level salary (country-specific)
Fast-track career growth, we strongly promote from within
A fun, inclusive, and collaborative team culture
Real hands-on experience in the fast-growing fintech industry
